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Norfolk Education Online (NEO)

Resource Portal for Early Years Providers and Families

Need help?

Contact us by email or telephone

For non-urgent queries, please email -

earlyyearsandchildcare@norfolk.gov.uk for training

earlyyearsfinance@norfolk.gov.uk for funding

or the advice line at csearlyyearsadviceline@norfolk.gov.uk

For more urgent queries, please call 01603 222300


Need an user id to sign in?

New to Early years - email Family Information fis@norfolk.gov.uk

Additional or amendments to an existing id - complete a request form via the forms module


Subscribe to our Early Years Newsletter, it is emailed to all providers to help keep you up to date with national and local announcements.

Provider Portal

Sign in to -
• Book Courses & Events
• Claim Early Education
• Record Staff Details
• Update your information

Important Dates

As soon as possible
  • Validate HMRC codes using the Eligibility Checker for the Working Parent Entitlement
  • Contact the Finance Team where issues have occurred relating to a HMRC code (please email: code, NI number and child's DOB)

No later than 13 December 2024
  • Final adjustments for Autumn funding actuals
  • Initial submission for Spring funding estimates

No later than 31 December 2024
Remind families to re-confirm or obtain a valid HMRC code by 31 December 2024 if they plan to claim the Working Parent Entitlement from 1 January 2025.

No later than 17 January 2025
  • Final adjustment for Spring funding estimates
  • Initial submission for Spring funding actuals
  • Application submission for SENIF

No later than 31 January 2025
  • Staff Module Updates (via the Portal)
  • Sufficiency Module Updates (via the Portal)
  • Census Data (via the Portal - more information to follow)

No later than 7 March 2025
  • Final submission for Spring funding actuals

No later than 21 March 2025
  • Initial submission for Summer funding estimates

No later than 31 March 2025
Remind families to re-confirm or obtain a valid HMRC code by 31 March 2025 if they plan to claim the Working Parent Entitlement from 1 April 2025.

No deadline
  • EHCP funding application
  • Disability Access Fund (DAF) application (DLA Award Letter & Part 2 & 3 of claim form)

Provider quicklinks

Early learning and childcare webpage


Training and professional development

Current programme of courses and training


Early education funding

Documentation, recommended hours, deadline and payment dates


Inclusion funding

Additional support and funding information


Early childhood and family service

Useful resources for professionals, community fund grant information and information for families


Transitions in the early years – good practice guides for practitioners

Family Resources

Supporting families to support their child's learning both at home and in your setting.


Signpost your families to -
  • Family Information e-Newsletter
  • Home learning - talk and play every day
  • Funded early education and childcare - 2, 3 and 4 year olds
  • Transitions in early years
  • Free school meals and admissions
  • SEND Early Years
  • Family support services
  • Wellbeing resources for families
  • Nature and outdoors
  • COVID-19: Information and updates

NEO for families

Support your families to create a NEO account to complete eligibility checks

NEO for families