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Norfolk Education Online (NEO)

Resource Portal for Early Years Providers and Families

Need help?

Contact us by email or telephone

For non-urgent queries, please email earlyyearsandchildcare@norfolk.gov.uk or for funding earlyyearsfinance@norfolk.gov.uk

For more urgent queries, please call 01603 222300


Need an user id to sign in?

New to Early years - email Family Information fis@norfolk.gov.uk

Additional or amendments to an existing id - complete a request form via the forms module


Subscribe to our Early Years Newsletter, it is emailed to all providers to help keep you up to date with national and local announcement.

Provider Portal
Sign in to -
• Book Courses & Events
• Claim Early Education
• Record Staff Details
• Update your information
Important Dates

4pm - every Friday
Please submit your details via the Forms Module (--DfE DATA-- Childcare FRIDAY UPDATE) where changes have occurred

No later than 20 January 2023
  • Review and update Childcare Sufficiency Data
  • Amend Early Education funding ESTIMATES for Spring 2023
  • Submit Early Education funding ACTUALS for Spring 2023
  • Submit SEND applications

No later than 27 January 2023

  • Submit the EY Census and Provider Update Form

March 2023

Remind families to re-confirm or obtain a valid 30 hour code by 31 March 2023 if they plan to claim the additional funding from 1 April 2023

Provider quicklinks

Early learning and childcare webpage


Training and professional development

Current programme of courses and training

Online communication champion training

Early education funding

Documentation, recommended hours, deadline and payment dates


Inclusion funding

Additional support and funding information


Early years calendar


Early childhood and family service

Useful resources for professionals, community fund grant information and information for families


Transitions in the early years – good practice guides for practitioners

Family Resources

Supporting families to support their child's learning both at home and in your setting.


Signpost your families to -
  • Family Information e-Newsletter
  • Home learning - talk and play every day
  • Funded early education and childcare - 2, 3 and 4 year olds
  • Transitions in early years
  • Free school meals and admissions
  • SEND Early Years
  • Family support services
  • Wellbeing resources for families
  • Nature and outdoors
  • COVID-19: Information and updates

NEO for families

Support your families to create a NEO account to complete eligibility checks

NEO for families