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Family Information e-Newsletter 

June 2024   

Finding childcare and financial support

If you are working and using an Ofsted registered childcare provider check if you’re eligible for Tax-Free Childcare

You can get up to £500 every 3 months for each of your children to help with the costs of childcare. It can also be used to help pay for after school clubs and play schemes. Use this calculator to find out how much you could get towards approved childcare.

Early childhood and family service (ECFS)

Norfolk’s Early Childhood and Family Service offers support for all parents and carers with children aged 0 to 5 years.

To get in touch . . .
🌐 Fill in the online form and tick yes for support
📧 Email
📞 Call 0344 800 8020 (option 5)

SEND Local Offer for children and young people in Norfolk

Sign up to SEND newsletters for the latest news and developments in Norfolk.

50 things to do before you’re five in Norfolk!

Free and fun sessions building your child’s learning and development through getting active, making, communicating and exploring. Find out more HERE

Family Information – Our Customer Charter

We are committed to providing you with the best possible service - as such you can expect the following from us:

When you are using our website and self-service options, we will
• Make it easy for you to find access our services and follow our processes
• Have an accessible and useable portal and web page, with up to date information.

When you telephone us, we will
• Answer your calls promptly, or when you leave us a message, within 3 working days
• Provide you with our name and Service when answering the phone
• Be available for you by phone, 9am to 5pm Monday to Thursday and 9am to 4.30pm on Fridays
• Advise you of services and information from our portal and web pages relevant to the nature of your enquiry
• Where necessary, pass your enquiry on to another team, ensuring that your details and the nature of the enquiry are passed on, so that you do not have to repeat yourself.

When you write to us, we will
• Respond to your email or enquiry within 3 working days and ensure that you know who to contact if you require more information
• Be available for you via our digital channels 24 hours a day 7 days a week.
• Respond to your email within 3 working days and ensure that you know who to contact if you require more information
• Where we are unable to resolve your query within the timescales stated above, we will advise you of this and provide detail of when a response will be provided.

NEO for families

Support your families to create a NEO account to complete eligibility checks

NEO for families