Q1. I have completed a check online for 2-year-old funding, it says I am not eligible, but I am receiving universal credit
A. If you haven’t already done so, please upload a full copy of your most recent universal credit statement and allow 3 working days for the Family Information team to process this manually. If after checking the statement your income is above the threshold you will receive a result of ‘Not Found’. You can apply again when you receive your next universal credit statement if your household income has reduced.
Q2. I have been online to try and set up an account to apply for 2-year-old funding, but it will not accept my details.
A. You may already have an existing account if you have previously applied for a school admissions place or free school meals. Try logging in to your existing account and if you have forgotten your password request a token to reset it. Your username will be your email address.
Q3. I would like to enrol my child into a nursery near us, please can you help
A. Try searching online using the Norfolk Community Directory for a pre-school setting near you, you will find all their contact details to enable you to make contact and ask about availability.
Q4. I'm trying to apply for 2-year-old funding but it comes up with an error message of pending-keep checking
A. You need to check again in 10 days’ time and submit a full copy of your most recent universal credit statement if you haven't already done so. Please allow a further 3 working days for Family Information to check the documentation.
Q5. My child is in receipt of 2-year-old funding, but I'm now going back to work, will my child still get the funding?
A. Once a child is in receipt of 2-year-old funding, even if circumstances change, they will not lose their funding
Q6. Some parents don't have internet access so how can they apply for funding?
A. Parents can contact their chosen nursery provider for support in applying for funded childcare.
Q7. I'm a foster parent and would like to apply for 30 hours funding, but I'm unsure how to do this
A. You need to speak to your social worker so that a form can be completed by them with you.
Q8. We don’t qualify for two-year-old funding, is there any other help we can get?
A. You can set up an online account Sign in to your childcare account - GOV.UK and apply for tax-free childcare which will save money on approved childcare. This is not available to those in receipt of universal credit.